Policies
Return and refund policy
If you have purchased the product from one of our sales outlets, please contact the retailer directly.
As our products are perishable, no returns or exchanges will be accepted.
Therefore, for purchases made directly at the farm, if you are not completely satisfied with a product, please send us a photo, along with the label showing the lot number and packaging date, to the following e-mail address: info@fermerosedesvents.com.
A confirmation will be sent to you upon receipt of your e-mail. Once we have evaluated your request, we will send you our decision regarding approval or rejection. An explanation of our decision will be provided.
If your request is approved, a refund will be applied according to your original payment method or by bank transfer.
Please note that no credit or refund will be issued if products have not been immediately placed in the freezer upon receipt or purchase, or if products have been used improperly.
There are no refunds on gift cards.
Late refunds or shortages (if any)
Please allow 48 working hours before considering your late refund.
After this period, if you still have not received your refund
Contact your credit card issuer or your bank to confirm the posting times for your account, as they may vary.
If after completing all of these steps you still have not received your refund, please contact us at info@fermerosedesvents.com.
Privacy policy
Last update : 21/01/2025
Introduction
With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That’s why we are committed to respecting the confidentiality of the personal information we collect.
Collection of personal information
- Name
- Email address
- Phone number
The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the next section, we also use cookies and/or log files to gather information about you. See next section.
When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.
When you browse our store, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.
Consent
When you visit our site, we inform you about the cookies we use via the consent pop-up. You are able to choose which cookies you allow us to use during your use of our site.
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.
If we ask you to provide us with your personal information for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.
Forms and interactivity
Your personal information is collected through forms on our website:
- Contact form
- Job application form
We use the information collected for the following purposes:
- In order to respond appropriately to your request
- For statistical purposes
Services provided by third parties
In general, the third-party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. With respect to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
The third-party services we use are the following:
Google Analytics for analytical purposes. See the Google Analytics privacy policy. https://policies.google.com/privacy?hl=fr-CA
STRIPE platform for reservations. Consult STRIPE’s privacy policy. https://stripe.com/fr/privacy
Woocommerce for online orders: https://automattic.com/privacy/
External links
You may leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of such other sites and recommend that you read their privacy policies carefully.
Once you leave our website or are redirected to a third party website or application, you are no longer governed by this Privacy Policy.
Right of objection and withdrawal
We are committed to offering you the right to object to and withdraw your personal information.
The right of opposition is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, please contact the person responsible for the protection of personal data:
Geneviève Lacelle
819-623-5672
Right of access
We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.
To exercise these rights, please contact the person responsible for the protection of personal data:
Geneviève Lacelle
819-623-5672
Security
Our site is hosted by cloudways.com. They provide us with online hosting that allows us to communicate information about our company and promote our products and services.
Your data is stored in cloudways.com’s data storage system and databases.
Read Cloudways’ privacy policy. https://www.cloudways.com/en/terms.php?ref_id=web_footer#privacy
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- SSL protocol
- Access management – authorized person
- Computer backup
- Login / password
- Automatic deletion of form entries after 60 days
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of your interactions. However, since no mechanism offers maximum security, there is always a degree of risk involved when using the Internet to transmit personal information.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependent of yours to use this web site.
Changes to this Privacy Policy
We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our company is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
Legislation
We undertake to comply with the legislative provisions set out in :
https://www.cai.gouv.qc.ca/uploads/pdfs/CAI_GU_Responsabilites_Entreprises.pdf